Effective Date: 08/04/2025
This Cookie Policy explains how Protrack Group (“we”, “our”, or “us”) uses cookies and similar technologies on our Support Hub website (the “Site”).
By continuing to use our Site, you agree to our use of cookies in accordance with this policy, unless you choose to disable them through your browser settings.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help websites function properly and provide a better user experience by remembering your preferences and actions over time.
2. Types of Cookies We Use
We use the following categories of cookies:
a. Essential Cookies
These are necessary for the basic functionality of our Support Hub, such as page navigation and access to secure areas. The site cannot function properly without these.
b. Performance & Analytics Cookies
These cookies collect information about how visitors use our site (e.g., page views, time on site). We use tools like Google Analytics to improve website functionality and content.
c. Functionality Cookies
These cookies allow the website to remember user choices (e.g., preferred language or region) and provide enhanced features.
d. Third-Party Cookies
Some of our pages may include embedded content (like YouTube tutorials), which may set their own cookies. We do not control these cookies, so please refer to the privacy policies of the respective third-party services.
3. How to Manage or Disable Cookies
Most web browsers allow you to manage or disable cookies via settings:
- Chrome: chrome://settings/cookies
- Firefox: Options > Privacy & Security
- Safari: [Preferences > Privacy]
- Edge: [Settings > Cookies and site permissions]
Please note that disabling some cookies may impact your ability to use certain parts of the site.
4. How Long Do Cookies Stay on My Device?
Cookies can be:
- Session Cookies – deleted when you close your browser.
- Persistent Cookies – remain on your device for a set period or until manually deleted.
We retain cookies only as long as needed for their purpose.
5. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in legal requirements or our use of cookies. Any updates will be posted on this page with an updated effective date.
6. Contact Us
If you have any questions about our use of cookies, please contact us at:
ProTrack Group
sales@protrack-group.com
229 Bristol Rd, Gloucester, GL1 5TL
0345 257 2245